Cancellation & Refund Policy

Yearly plan payments

EasyEDetailing-Lite offers yearly plans with the page and device limits shown on the pricing and checkout pages. The price, currency and selected plan are shown before Razorpay Checkout opens. A commercial subscription is created only after the payment is successfully verified by our server.

Payment processing

Razorpay processes payment through its Checkout. EasyEDetailing-Lite does not store card, CVV, UPI PIN or online-banking credentials. If a payment fails, is cancelled or is not captured, no paid license should be issued. If money appears debited but your dashboard does not update, contact us with the payment ID before trying again.

Cancellation

Because access is a digital yearly subscription, cancellation stops a future purchase decision; it does not automatically undo a completed, verified payment or deactivate an already-issued license. There is no recurring auto-renewal charge in the current yearly purchase flow.

Refund requests

We review refund requests for duplicate charges, an incorrect amount, a verified payment where the paid license could not be provided, or another issue where a refund is required under applicable law. Please contact us promptly with the account email, payment ID, order date and a short description of the issue.

Except where applicable law requires otherwise, a completed digital subscription is generally not refundable after its license has been issued or activated. This does not limit rights available under applicable consumer-protection law.

Approved refunds

Approved refunds are initiated to the original payment method where supported. Razorpay states that normal refunds commonly take about 5–10 working days to reflect, depending on the bank or payment method. A refund can only be initiated for a captured payment and may be subject to payment-provider constraints.

How to request help

Email webry2026@gmail.com with your account email and payment ID, or call +91 91 680 891 83. Do not send card details, CVV, PIN, OTP or banking passwords.